Privacy Policy

1. Introduction

1.1 Policy Overview

This Privacy Policy applies to all personal information collected by zero96 through our website at zero96.cam, mobile applications, and all associated services. This policy describes what information we collect, why we collect it, how we use it, and how we protect it. It also explains your rights regarding your personal data and how you can exercise those rights.

1.2 Data Controller

zero96 acts as the data controller for all personal information collected through our platform. We determine the purposes and means of processing your personal data. For data protection inquiries, you can contact us at the details provided at the end of this policy.

1.3 Consent

By creating an account with zero96, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you should not use our services.

1.4 Applicability

This Privacy Policy applies specifically to personal data collected from Indonesian residents and users accessing our services from Indonesia. Different privacy regulations may apply based on your jurisdiction. We comply with applicable data protection laws in the jurisdictions where we operate.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a zero96 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP number)
• Contact Information: Email address, mobile phone number, residential address including city and postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details, e-wallet account details, payment card information (processed through secure third-party payment processors), transaction history
• Verification Documents: Copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), proof of payment method ownership

2.2 Information We Collect Automatically

When you use zero96, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, MAC address)
• Usage Information: Pages viewed, features used, time spent on platform, clickstream data, referring/exit pages
• Gaming Activity: Games played, bets placed, wins and losses, bonus usage, deposit and withdrawal history
• Location Information: IP-based geolocation to verify your location and comply with geographical restrictions
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (where permitted by law and with notice)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors providing transaction confirmation and fraud detection data
• Identity verification services confirming your identity and age
• Credit reference agencies for financial background checks where required
• Marketing partners if you have consented to share your information with us
• Social media platforms if you choose to connect your account (currently not offered but may be in future)

3. How We Use Your Information

3.1 Service Provision

We use your personal information to provide and maintain zero96 services including:

• Creating and managing your gaming account
• Processing deposits, withdrawals, and in-game transactions
• Providing access to casino games, sports betting, and lottery services
• Tracking your gaming activity and account balance
• Processing and paying out winnings
• Providing customer support and responding to inquiries

3.2 Legal and Compliance Obligations

zero96 uses your information to comply with legal and regulatory requirements:

• Verifying your identity and age (21+ requirement)
• Preventing fraud, money laundering, and illegal activities
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Enforcing our Terms and Conditions and other policies
• Responding to legal requests from authorities
• Maintaining records required by gaming regulations

3.3 Security and Fraud Prevention

We process your data to protect our platform and users from security threats:

• Detecting and preventing fraudulent account creation and activity
• Identifying multiple accounts and bonus abuse
• Monitoring for suspicious betting patterns or collusion
• Protecting against unauthorized access and data breaches
• Implementing risk assessment and management procedures

3.4 Marketing and Communications

With your consent, we may use your information for marketing purposes:

• Sending promotional emails about bonuses, new games, and special offers
• Sending SMS notifications about account activity and promotions (if you opt in)
• Personalizing marketing messages based on your gaming preferences
• Conducting surveys and gathering feedback about our services

You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in our emails.

3.5 Platform Improvement

We use aggregated and anonymized data to improve zero96:

• Analyzing user behavior to optimize platform design and features
• Understanding game popularity and player preferences
• Improving customer support based on common inquiries
• Developing new features and services
• Conducting research and statistical analysis

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: To process deposits and withdrawals through Indonesian banks and e-wallets
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other suppliers who provide gaming content
• Identity Verification Services: To verify your identity and age as required by regulations
• Cloud Hosting Providers: To store data and host our platform infrastructure
• Customer Support Tools: To manage live chat, email ticketing, and support services
• Analytics Providers: To understand platform usage and improve our services

All service providers are contractually required to keep your information confidential and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or governmental requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of zero96, our users, or the public
• Investigate suspected fraud, money laundering, or other illegal activities
• Respond to claims that content violates third-party rights

4.3 Business Transfers

If zero96 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 No Sale of Personal Data

zero96 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data as described in this policy to operate our services, comply with legal obligations, and protect our users.

5. Data Security Measures

5.1 Technical Security

zero96 implements industry-standard security measures to protect your personal information:

• Encryption: All data transmission is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted.
• Secure Storage: Personal information is stored on secure servers with restricted access controls and regular security audits.
• Firewall Protection: Network-level firewalls protect our infrastructure from unauthorized access attempts.
• Regular Updates: We maintain up-to-date software and security patches to protect against known vulnerabilities.
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches.

5.2 Access Controls

We restrict access to your personal information through strict internal controls:

• Only authorized zero96 employees with legitimate business need can access personal data
• All employees sign confidentiality agreements and receive privacy training
• Access is logged and monitored for unauthorized activity
• Two-factor authentication protects administrative accounts

5.3 Account Security

You play an important role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication if offered for additional security
• Log out after each session, especially on shared devices
• Notify us immediately if you suspect unauthorized account access
• Keep your contact information updated so we can reach you about security issues

5.4 Security Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. You use zero96 at your own risk and are responsible for maintaining the security of your own devices and network connections.

6. Data Retention and Deletion

6.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

Data Type	Retention Period	Reason
Account Information	Duration of account + 7 years	Legal and regulatory requirements
Transaction Records	7 years from transaction date	Financial regulations and tax law
Identity Verification Documents	7 years after account closure	AML/KYC compliance
Gaming Activity Logs	5 years	Gaming regulations and dispute resolution
Marketing Preferences	Until you opt out or close account	Consent-based processing
Customer Support Records	3 years	Service quality and dispute resolution

6.2 Account Closure

When you close your zero96 account, we will deactivate your login credentials immediately. However, we must retain certain information for legal and regulatory compliance even after account closure. Information retained includes transaction history, identity verification records, and gaming activity logs as specified in the table above.

6.3 Data Deletion

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that can no longer identify you may be retained indefinitely for statistical analysis and research purposes.

7. Your Data Protection Rights

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your personal information through your account dashboard. For additional information not displayed in your account, contact our support team.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings. For information you cannot update yourself, contact customer support with the correct details.

7.3 Right to Erasure

You may request deletion of your personal information, subject to legal limitations. We must retain certain information for regulatory compliance even if you request deletion. Where we can legally delete your data, we will do so within a reasonable timeframe.

7.4 Right to Restrict Processing

You may request restriction of processing in certain circumstances, such as while we verify the accuracy of your data or assess whether you have legitimate grounds to request erasure.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You may also request that we transmit this information to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications through your account settings or by clicking unsubscribe links in our emails.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

7.8 Exercising Your Rights

To exercise any of these rights, contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests to protect your privacy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and provide information to website owners. zero96 uses cookies and similar technologies to improve your experience on our platform.

8.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Functional Cookies: Remember your preferences and choices (such as language and currency settings) to provide a personalized experience.

Performance Cookies: Collect anonymous information about how you use our website to help us improve its performance and user experience.

Analytics Cookies: Help us understand visitor behavior, which pages are most popular, and where visitors spend most time.

8.3 Managing Cookies

Most web browsers allow you to control cookies through settings preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable or refuse cookies, some parts of zero96 may not function properly.

8.4 Third-Party Tracking

Some of our service providers may use cookies and tracking technologies on our platform. These third parties are contractually required to comply with applicable privacy laws and use data only for the purposes we specify.

9. International Data Transfers

9.1 Cross-Border Processing

zero96 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have different data protection laws than Indonesia.

9.2 Safeguards

When we transfer your information internationally, we implement appropriate safeguards including:

• Ensuring third-party service providers comply with applicable data protection standards
• Using standard contractual clauses approved by data protection authorities
• Limiting data transfers to jurisdictions with adequate data protection frameworks
• Implementing technical and organizational security measures

9.3 Your Consent

By using zero96 services, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia as described in this policy.

10. Children's Privacy

10.1 Age Restriction

zero96 services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under 21 years of age. Our registration process requires users to confirm they meet the minimum age requirement.

10.2 Age Verification

We implement age verification procedures including requiring date of birth during registration and requesting identity documents that confirm age. If we discover that someone under 21 has created an account, we will immediately close the account and delete all associated personal information.

10.3 Parental Responsibilities

Parents and guardians are responsible for monitoring their children's internet activities. If you believe a minor has provided personal information to zero96, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

11.1 Updates

zero96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

11.2 Notification

For material changes that significantly affect your rights or how we handle your personal information, we will notify you via email to your registered email address or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

11.3 Continued Use

Your continued use of zero96 services after we publish or send notice of changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should cease using our services and close your account.

12. Contact Us

12.1 Questions and Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890

12.2 Response Time

We strive to respond to all privacy-related inquiries within 30 days of receipt. For urgent matters, please indicate the urgency in your communication. If your inquiry is complex or requires investigation, we may need additional time and will keep you informed of our progress.

12.3 Data Protection Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns. However, we encourage you to contact us first so we can attempt to resolve your concerns directly.