Legal agreement governing your use of zero96 gaming platform
Last Updated: January 2026
Effective Date: January 1, 2026
Please read these Terms and Conditions carefully before using zero96. By registering an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our platform.
In these Terms and Conditions, unless the context otherwise requires:
You must be at least 21 years of age to register an account and use zero96 services. We strictly enforce this age restriction and reserve the right to request identification documents at any time to verify your age. Providing false information regarding your age will result in immediate account closure and forfeiture of all funds and winnings.
Our services are primarily targeted toward residents of Indonesia. You must be physically located in a jurisdiction where online gaming is not explicitly prohibited by law when accessing our platform. It is your sole responsibility to ensure your use of zero96 complies with all applicable laws in your jurisdiction.
By using our services, you represent and warrant that:
Each Player is permitted only one Account with zero96. Creating multiple accounts, whether under your own name or using aliases, is strictly prohibited. We employ sophisticated fraud detection systems to identify duplicate accounts. Violation of this policy will result in closure of all accounts and forfeiture of balances.
To register an account with zero96, you must provide accurate and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information must match your official identification documents. Providing false or misleading information is grounds for immediate account termination.
We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo identification (KTP, passport, or driver's license), proof of address (utility bill or bank statement dated within the last three months), and proof of payment method ownership. You must provide requested documents within 30 days or your account may be suspended until verification is complete. Withdrawals may be delayed pending successful verification.
You are solely responsible for maintaining the confidentiality of your account credentials including your username and password. You must notify us immediately if you suspect unauthorized access to your account. zero96 will not be liable for any losses arising from unauthorized account use if you have failed to maintain adequate security measures.
You must promptly update your account information if your personal details change, including address, phone number, or email. Failure to maintain current contact information may result in missed communications regarding your account, bonuses, or security alerts.
zero96 accepts deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallets including OVO, DANA, GoPay, and ShopeePay. All transactions must be in Indonesian Rupiah (IDR). The payment method used for deposit must be registered in your name. Third-party payments are strictly prohibited.
Most deposits are processed instantly upon confirmation from your payment provider. zero96 does not charge deposit fees, though your bank or e-wallet provider may apply their own transaction fees. Minimum and maximum deposit limits are displayed at the time of transaction and may vary by payment method.
Withdrawals must be made to the same payment method used for deposit unless otherwise approved by our payment team. First-time withdrawals and withdrawals exceeding certain thresholds require account verification. We process most withdrawal requests within 1 to 24 hours during business days, though some payment methods may take longer. zero96 reserves the right to conduct additional security checks on any withdrawal, which may extend processing time.
Daily, weekly, and monthly withdrawal limits may apply based on your account status and payment method. Progressive jackpot and large wins may be paid in installments at our discretion. We reserve the right to request additional documentation for withdrawals exceeding specified thresholds.
zero96 maintains strict anti-money laundering (AML) and counter-terrorism financing policies. You must wager your deposit amount at least once before requesting withdrawal. Deposits and immediate withdrawals without gaming activity are prohibited. We reserve the right to report suspicious transactions to relevant authorities and freeze accounts pending investigation.
All bonuses, promotions, and special offers are subject to specific terms and conditions which will be clearly communicated at the time of the offer. Bonus terms typically include wagering requirements, eligible games, maximum bet limits, expiration dates, and withdrawal restrictions. It is your responsibility to read and understand bonus terms before accepting any promotional offer.
Bonus funds are generally subject to wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before bonus funds can be withdrawn. Wagering contributions vary by game type. Slots typically contribute 100%, while table games and live dealer games may contribute less or be excluded entirely.
Bonus abuse and promotional exploitation are strictly prohibited. This includes but is not limited to creating multiple accounts to claim bonuses multiple times, coordinated betting patterns, using software or systems to exploit bonuses, and any other activity deemed abusive by zero96. We reserve the right to void bonuses, cancel winnings, and close accounts engaged in bonus abuse.
zero96 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We may also exclude individual players from specific promotions at our discretion.
All games on zero96 use certified Random Number Generators (RNG) or live dealer results to determine outcomes. Game results are final and binding. We do not manipulate game outcomes, and all RNG systems are regularly audited by independent testing laboratories to ensure fairness.
Each game has specific rules that govern gameplay, payouts, and betting options. It is your responsibility to understand the rules of any game before playing. Game rules can be accessed within each game or in our help section. In the event of a dispute, the English-language version of game rules will prevail.
In the event of a game malfunction, system error, or technical issue that affects game outcomes, all affected bets and payouts will be voided. zero96 is not liable for losses resulting from technical malfunctions. If a game malfunctions after you have placed a bet but before the result is determined, we will refund your wager.
For sports betting services, all bets are subject to the specific rules governing each sport and bet type. Odds are subject to change before bet acceptance. Once a bet is confirmed, the odds are locked. Settlement of bets is based on official results as determined by the relevant sports governing body. We reserve the right to void bets in cases of obvious errors, match-fixing suspicions, or technical issues.
zero96 is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you maintain control over your gaming activities including deposit limits, loss limits, session time limits, self-exclusion options, and reality check reminders. Gaming should remain entertainment and never become a source of financial hardship.
You may request temporary or permanent self-exclusion from your account at any time by contacting our customer support team. During self-exclusion, you will not be able to access your account or create a new account. Self-exclusion periods range from 24 hours to permanent closure. Once set, self-exclusion cannot be reversed until the period expires.
You may set daily, weekly, or monthly deposit limits and loss limits through your account settings. Limit decreases take effect immediately. Limit increases are subject to a 24-hour cooling-off period before taking effect. We encourage all players to set limits that align with their entertainment budget.
If you believe your gaming is becoming problematic, please contact our support team immediately. We can provide information about problem gambling support services and assist with account restrictions or closure. Warning signs of problem gambling include gambling with money you cannot afford to lose, chasing losses, lying about gambling, and feeling guilty after gambling.
Any fraudulent activity including but not limited to credit card fraud, identity theft, collusion, chip dumping, use of stolen payment methods, or providing false information is strictly prohibited and will result in immediate account closure, forfeiture of funds, and potential legal action.
Use of automated betting software, bots, scripts, or any software designed to exploit our platform or gain an unfair advantage is prohibited. We employ detection systems to identify such activity. Accounts found using prohibited software will be permanently closed.
Collusion with other players, syndicate play, advantage play techniques designed to exploit system vulnerabilities, and coordinated betting patterns are prohibited. We monitor for such activity and will close accounts and void winnings where collusion is detected.
Abusive, threatening, or harassing behavior toward zero96 staff or other players will not be tolerated. This includes verbal abuse via live chat, email, or any communication channel. We reserve the right to immediately close accounts engaged in abusive conduct.
You may close your account at any time by contacting customer support. Upon account closure, you must withdraw your remaining balance. Accounts with zero balance will be closed immediately. Accounts with pending bonuses or wagering requirements may be subject to forfeiture of bonus funds upon closure.
zero96 reserves the right to suspend or permanently close your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or if required by law or regulatory authorities. In such cases, we will forfeit any bonus funds but will generally return legitimate deposited funds after deducting any amounts owed to zero96.
Accounts with no login activity for 12 consecutive months may be classified as dormant. We may charge a monthly dormancy fee on accounts with positive balances that remain dormant. You will be notified before any dormancy fees are applied. To reactivate a dormant account, simply log in.
While we strive to provide uninterrupted service, zero96 does not guarantee that our website or services will be available at all times. We reserve the right to suspend or terminate services for maintenance, upgrades, or security reasons without prior notice. We are not liable for any losses resulting from service interruptions.
To the maximum extent permitted by law, zero96's total liability to you for any claims arising from your use of our services shall not exceed the amount of funds in your account at the time of the incident. We are not liable for indirect, incidental, consequential, or punitive damages including but not limited to loss of profits, data, or business opportunities.
Our platform integrates with third-party payment processors, game providers, and other service providers. zero96 is not responsible for the performance, security, or availability of third-party services. Your use of third-party services may be subject to their own terms and conditions.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. zero96 disclaims all warranties including warranties of merchantability, fitness for a particular purpose, and non-infringement.
If you have a complaint or dispute regarding our services, you must first contact our customer support team via live chat or email. We will investigate your complaint and respond within 10 business days. Most disputes can be resolved through this internal process.
These Terms and Conditions are governed by and construed in accordance with international gaming law and regulations applicable to our licensing jurisdiction. By using our services, you consent to the jurisdiction and venue of courts in our licensing jurisdiction for resolution of any disputes.
Any dispute that cannot be resolved through our internal complaints process may be subject to binding arbitration as specified in our dispute resolution policy. Arbitration decisions are final and binding on both parties.
zero96 reserves the right to amend, modify, or update these Terms and Conditions at any time. Material changes will be communicated via email or notification on our website. Your continued use of our services after changes take effect constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.
You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. zero96 may assign these Terms or any rights or obligations hereunder to any third party without restriction.
These Terms and Conditions, together with our Privacy Policy and any specific game or bonus terms, constitute the entire agreement between you and zero96 regarding use of our services. These terms supersede all prior agreements, understandings, or representations.
For questions regarding these Terms and Conditions, please contact our customer support team:
By creating an account and using zero96 services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not accept these terms, you must immediately cease use of our platform and close your account.
Understanding these fundamental terms will help ensure a smooth and enjoyable experience on zero96.
You must be at least 21 years old to use zero96. Age verification may be required at any time. Providing false age information results in immediate account closure and forfeiture of funds.
Each person is allowed only one account with zero96. Multiple accounts under the same or different names are prohibited and will result in closure of all accounts and forfeiture of balances.
We may request identity documents at any time for security and compliance purposes. Verification is typically required before your first withdrawal. Provide documents promptly to avoid delays.
All payment methods used for deposits and withdrawals must be registered in your name. Third-party payments are strictly prohibited. This protects both you and zero96 from fraud.
All bonuses are subject to specific terms including wagering requirements, eligible games, and expiration dates. Read bonus terms carefully before accepting any promotional offer.
Fraudulent activity, collusion, use of bots or automated software, bonus abuse, and any form of cheating are strictly prohibited and will result in account closure and forfeiture of winnings.
Our customer support team is available 24/7 to answer any questions about these Terms and Conditions. You can also visit our FAQ page for quick answers to common questions or review our other policies for more information.