Your wellbeing matters. Tools and resources to help you stay in control.
At zero96, we believe gaming should remain entertainment, not a source of financial stress or personal problems. While the vast majority of our players enjoy gaming responsibly as a form of leisure, we recognize that for some individuals, gambling can become problematic. That's why we've implemented comprehensive responsible gaming tools and policies designed to help you maintain control over your gaming activities.
Responsible gaming means understanding the risks, setting limits, recognizing warning signs, and knowing when to seek help. We are committed to providing you with the information, tools, and support you need to make informed decisions about your gaming. This page explains the resources available to you and how to access them if you or someone you know needs assistance.
zero96 services are strictly restricted to individuals aged 21 years and older. We enforce rigorous age verification procedures and will immediately close any account found to belong to someone under 21. Underage gaming is illegal and harmful. Parents and guardians are responsible for monitoring their children's internet activities and preventing access to gaming websites.
Responsible gaming means approaching gaming with awareness, control, and moderation. It involves understanding that gaming outcomes are based on chance, that the house always has a mathematical edge over time, and that you should only wager money you can afford to lose. Gaming should be a form of entertainment with a cost, not a way to make money or solve financial problems.
Key principles of responsible gaming include:
We provide multiple tools to help you maintain control over your gaming activities. All tools can be accessed through your account settings or by contacting our customer support team. These tools are designed to be flexible and allow you to customize your gaming experience based on your personal circumstances and preferences.
Set daily, weekly, or monthly maximum deposit amounts. Once you reach your limit, you cannot deposit additional funds until the period resets. Limit decreases take effect immediately, while increases require a 24-hour cooling-off period. This prevents impulsive increases during losing streaks.
Set maximum loss amounts per day, week, or month. When you reach your loss limit, you can no longer place bets until the period resets. This helps prevent chasing losses and ensures you never lose more than you've predetermined is acceptable.
Set maximum duration for gaming sessions. You'll receive alerts when approaching your limit, and your session will automatically end when time expires. This prevents extended gaming sessions and encourages regular breaks. Time limits help you maintain perspective and avoid fatigue-related poor decisions.
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During this period, you cannot access your account or create a new account. Timeouts provide breathing space to reassess your gaming habits without permanent commitment. Available instantly through account settings.
Voluntarily exclude yourself from zero96 for a minimum of 6 months or permanently. During self-exclusion, you cannot access your account, create new accounts, or participate in any promotions. Self-exclusion is irreversible during the chosen period. Contact support to activate self-exclusion.
Receive periodic notifications during gaming sessions showing how long you've been playing and your net win/loss. Reminders appear at intervals you choose (15, 30, 60 minutes) to help maintain awareness of time and spending. You can dismiss reminders and continue or take a break.
Setting limits and activating protection tools is straightforward:
Problem gambling occurs when gaming negatively affects your financial situation, relationships, work, or mental health. It's important to recognize warning signs early so you can take action before problems escalate. Problem gambling is a treatable condition, and seeking help is a sign of strength, not weakness.
Answer these questions honestly to assess whether your gaming might be becoming problematic. If you answer "yes" to several of these questions, consider using our player protection tools or contacting support for assistance.
Do you often gamble longer than you intended?
Have you tried to cut down on gaming but found yourself unable to?
Have you lied to people important to you about how much you gamble?
Have you borrowed money or sold possessions to fund gaming?
Has gaming caused problems in your relationships or at work?
Do you feel restless or irritable when trying to cut down on gaming?
Have you risked an important relationship, job, or opportunity because of gaming?
Do you return to gaming to try to win back losses (chasing)?
If you answered "yes" to four or more questions, your gaming may be problematic. Consider using our self-exclusion tool or contacting a problem gambling support organization for professional help.
If you're concerned about your gaming or someone else's gaming, help is available. Problem gambling is treatable, and reaching out for support is the first step toward regaining control. zero96 is committed to connecting players with professional resources that can provide assistance.
Our customer support team is trained to help with responsible gaming concerns. While we cannot provide counseling or treatment, we can:
Email: [email protected] | Live Chat: Available through your account dashboard | WhatsApp: +62 812 3456 7890
Organizations specializing in problem gambling treatment and support can provide confidential assistance:
International fellowship of individuals who share their experience, strength, and hope to solve their gambling problem and help others. Free support group meetings available in many Indonesian cities. Visit their website for meeting locations and online meetings.
Confidential helplines provide crisis intervention, information, and referrals to treatment providers. Many offer services in Indonesian language. Calls are free and available 24/7.
Psychologists and counselors specializing in addiction treatment can provide individual therapy, cognitive behavioral therapy (CBT), and other evidence-based treatments. Contact your health insurance provider for covered treatment options or search for specialists in your area.
If you're concerned about a family member or friend's gaming habits:
zero96 strictly prohibits individuals under 21 years of age from accessing our services. We employ multiple safeguards to prevent underage gaming:
You are responsible for monitoring your children's internet activities. Install parental control software, supervise device usage, and educate children about the risks of online gaming. If you discover your child has accessed zero96, contact us immediately and we will assist with account closure and prevention measures.
Our support team is available 24/7 to assist with responsible gaming tools, answer questions about our policies, or provide information about external support resources. You can also visit our FAQ for quick answers to common questions.